Technical Support Engineer
EXANTE, Kazakhstan
Job Description
EXANTE is a wealthtech company that provides centralised trading solutions and B2B financial infrastructure that helps create value through technology.
Our proprietary trading platform enables direct market access to a wide range of financial instruments including stocks, ETFs, bonds, futures, options and more from a single multi-currency account.
With over 600 employees and a decade in the market, EXANTE’s presence extends across over 10 locations, including but not limited to the UK, Cyprus, Malta and Hong Kong.
We're growing 70% year-on-year and hiring globally day-by-day. Learn more about the EXANTE corporate culture and company benefits: https://careers.exante.eu/about/
Engineer in 24/7 Technical Support Team in fintech software and services.
Key responsibilities:
- Support and maintenance of Exante products (front-end and back-end parts of trading software and services)
- Work with the main support channels: Jira, Email, Slack
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Follow the SLA for issues with respect to the severity
- Automate routine tasks
- Build relevant internal documentation
Requirements:
- 1 year+ work experience in software/services/applications technical support
- Hands-on experience with Linux (terminal, system and applications logs, basic diagnostics)
- Basic knowledge in computer networks
- English starting from intermediate (B1) level
- Good communication skills
Nice to have:
- Work experience in FinTech
- Basic understanding of investment and trading
- Basic automation skills - python and bash
- Work experience with Atlassian products: Jira, Confluence
Benefits:
- Remote work
- Shift schedule: morning (7:00 - 15:00 GMT+3), day (12:00 - 20:00 GMT+3), afternoon (17:00 - 01:00 GMT+3)
- Quarterly KPI bonuses
- Extra medical Insurance
- Educational program: reimbursement of 50% for educational courses
- Minimum bureaucracy and the career growth opportunities
- Friendly international team