Client Solution Manager
Uplift People Consulting, Kazakhstan
Job Description
Our client represents the leading digital media platforms across Europe and Asia. It supports their growth as well as drives business results for traditional and native advertisers across 30 markets. Based on an innovative set of technology and performance solutions, seasoned vertical teams, and extensive market know-how, it enables advertisers to connect with their audiences in the most efficient and effective ways, consistently maximizing their ROIs.
We are looking for a passionate Client Solution Manager who can drive our client's growth in Kazakhstan. If you are looking for an exciting opportunity to launch our client's brand new team and make a significant impact in the Kazakhstan market, then we have the perfect role for you!
Requirements
Job Requirements
- Advise, consult and improve organizational effectiveness
- Manage existing business customer relationships, onboarding new strategic business clients, from the introduction of features to assisting with campaign creation and optimization
- Cultivate successful client relationships
- Contribute to scalable account management operations for future accounts
- Provide regular proactive two-way communication between clients and teams, to provide strong team representation and set proper client expectations
- Use feedback to inform the product and operations teams
- Resolve client issues in an efficient, tactful manner, contributing to implementing solutions that prevent future problems
- Serve as a subject matter expert
- Manage campaign delivery processes and reporting on your own or by setting tasks to external partner teams
- Work closely with cross-functional project teams to maintain continuous product knowledge
- Manage contracts, contract renewals, and work with Finance and customers on invoices and payment collections
Candidate Requirements
- Similar proficiency in Account Management: creating, maintaining, and enhancing customer relationships
- A Bachelor’s degree or higher, preferably in Business Administration, Economics, Social Sciences or similar
- Expertise with online advertising, analytics, and social media
- Outstanding knowledge of trends, markets, and opportunities
- Positive attitude with a drive to go above and beyond
- Detail-oriented and able to successfully manage and execute multiple cross-functional projects
- Structured and analytical mindset
- Excellent Excel skills
- Strong communication, time management, and organization skills
- Ability to efficiently communicate internally and externally with excellent communication skills in English
- Fluency in Kazakh language is a must
Benefits
- Work in a dynamic team in a fast-paced industry of an international company with multi-cultural teams.
- Work with innovative tech solutions
- Manage the most prestigious agencies and brands