Libertex Group Overview
Established in 1997, the Libertex Group is an international powerhouse with over 25 years of financial markets expertise.
Over the years, the Libertex Group has helped shape the online trading industry by merging together innovative technology, market movements and digital trends. This was made possible with the introduction of Libertex, the multi-awarded online trading platform with which anyone can access the market and invest in stocks or trade CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others.
Libertex is the Official Online Trading Partner of FC Bayern and Tottenham Hotspur, bringing the exciting worlds of football and trading together.
The Libertex Group in Numbers:
• 25+ Years of fintech experience
• 3M+ clients worldwide
• 700+ employees
• 40+ international awards (for Libertex)
• 300+ tradable assets (through Libertex)
The Libertex Group is constantly driven by a single passionate purpose to tirelessly work on developing amazing fintech for people who simply want to have ‘more’ in their lives.
Job Description
We are looking for an Incident Salesforce manager who will be Logs/limits monitoring, preventing and solving incidents, data cleansing. Support end users with questions or system issues.
What Will You be Doing:
• Monitoring current issues, limits
• Analyzing CRM task and issues, collecting and understanding requirements
• Creating and supporting objects, fields, formulas, workflow rules, processes, internal logic in Salesforce
• Data management, bulk inserts/updates, managing records ownership
• Creating Salesforce reports
• Examining errors and debug logs for any surprises.
• Notifying leadership of any potential bugs or incidents and assist with developing a fix to the issues
• Creating and updating technical documentation (manuals describing how to replicate issues, specifications, user-guides, etc.)
• Fixing bugs/incidents. Interaction with other Company departments. Discussing and agreeing on solutions
• Data cleansing, fixing issues' consequences
• Providing technical support to Salesforce users by responding to and resolving tasks and issues logged in Jira and Service Desk
• Managing User and their profiles, creating new Users, roles and configuring sharing settings and page layouts
• Supporting CRM integrations with external systems
• Interaction with CRM developers, taking the initiative and implementation of ideas for improving functionality of the system.
Requirements
Key Skills Required:
• Experience with Salesforce Administration
• Experience in troubleshooting issues
• Strong communication skills
• Experience in collecting and analyzing requirements
• Ability to write technical documentation
• Ability to learn fast and acquire necessary knowledge in the new fields
• Endurance: shouldn't be afraid of routine tasks or new experience
• Basic knowledge of corporate Business, Sales and Customer service processes
• Fluent Russian language
• English no less than Intermediate
• High level of technical understanding within the Salesforce platform and its capabilities
• Understanding Salesforce objects relationships
• Ability to write cross-object SOQL query
• Should be always available: sometimes urgent issues may happen in non-working hours and they should be fixed
Additional Skills Preferred:
• Salesforce certification is a plus
• Experience as Analyst/Admin/Incident Manager
• Experience as Java developer
• Experience with REST API web services
• Experience with SQL (SOQL), PostgreSQL
• Experience of composing user guides and technical documentation
• Experience with Kibana, Dynatrace
Benefits
We Offer: