End User Support Specialist
RYTE Corporation, Kazakhstan
Job Description
About Us:
We're a team of physicians, healthcare executives, data scientists and Tech experts committed to empowering anyone, anywhere with the insights they need to make well-informed, healthcare decisions. Through the combined power of AI and big data, we have created the first all-in-one solution that provides our users with everything they need to know about medical professionals and facilities. RYTE transforms the comprehensive data we collect on millions of healthcare providers and medical experts worldwide into knowledge that helps individuals and organizations navigate healthcare systems. Headquartered in Toronto (Canada) and having operations in Canada, France, Kazakhstan, and Philippines, you will join a truly international, multi-cultural, and dynamic workforce driven toward building something unique and that affects Life and Healthcare on a global scale. For more information about Us, please connect with us at www.ryte.ai.
Position Summary
We are looking for an End User Support Specialist who is passionate about providing top-notch IT support and ensuring a seamless user experience. In this role, you will be responsible for offering technical assistance to our users, addressing issues related to software, hardware, and network systems. This position is based in the Astana office in Kazakhstan. No full remote work is allowed for this role. You will be working full-time for the Ryte team under the supervision of the Ryte team lead.Your primary duties will include troubleshooting technical issues, providing timely and empathetic support to end-users, and maintaining our IT infrastructure to meet the highest standards of security and efficiency.
Job Title: End User Support Specialist
Job Type: Full-time position
Language: English, Kazakh, Russian
Schedule: 8-hour (11:00-20:00), Monday to Friday
Work Location: Astana office in Kazakhstan
Reports to: You will be working for the Ryte team under the supervision of the Systems Engineering Manager
Career Path: Evolution to Senior End User Support Specialist, SysOps Engineer
Primary Responsibilities: Provide technical support for Microsoft Azure cloud environments, ensuring optimal performance and user accessibility.
Monitor system performance and user-related issues, swiftly addressing and resolving any concerns.
Participate in the deployment, maintenance, and monitoring of cloud-based applications and user access controls.
Assist in the development and implementation of automated processes to improve user support efficiency, using scripts and IT management tools.
Support the IT team in vulnerability assessments and ensure systems are secure from a user standpoint.
Collaborate with developer teams to ensure applications are user-friendly and meet technical support standards.
Provide security training and awareness programs for end-users, focusing on safe and efficient use of IT systems.
Review and contribute to the development of user support policies, standards, and procedures.
Assist in estimating and monitoring costs associated with IT user support tools and resources in Azure environments.
Work closely with internal teams to ensure user needs are met and compliant with internal and external standards.
Requirements
Hard Skills:
- IT Service Management (ITSM) Knowledge
- Proficiency in Windows and macOS
- Experience with Ticketing Systems
- Understanding of Service Level Agreements (SLA)
- Expertise in Exchange Online and SharePoint
- Knowledge of Azure Active Directory (AD)
- Familiarity with Azure Cloud Services
- Experience with Mobile Device Management (MDM) solutions like Microsoft Intune
- Basics of Networking
- Multi-Factor Authentication (MFA) Implementation
Soft Skills:
- Effective Communication
- Problem-Solving Abilities
- Customer Service Orientation
- Team Collaboration
- Adaptability
- Time Management
- Attention to Detail
- Learning Agility
- Patience and Empathy
- Strong Organizational Skills